Frequently asked questions

• Will I be charged any fees if I cancel my account after signing up?

  - No, we provide complete money-back guarantee for 30 days.

• Do I need a credit card to sign up?

  - No, we don't ask for any Credit card details when you sign-up for the trial store. Only when you decide to upgrade to a Live store, you may need that.

• Can I change my plan later on?

  - Yes. You can upgrade or downgrade your plan at any time, with no additional charges.

• Do all plans include all features?

  - Yes! All plans include all features listed on our Pricing plans page.

• Do you charge transaction fees?

  - No. We don't charge any transaction fees. The only costs you incur are clearly mentioned on our Pricing plans.

• Are you PCI Certified?

  - Yes. We are one of the few e-commerce companies who are PCI certified at Level 1, the highest level of security compliance.

• What if my monthly quota of Bandwidth/Storage gets exhausted?

  - You will be notified via email in advance and your account will be temporarily suspended when limit exceeded. You will have an option to buy additional quota or upgrade to a higher plan.

• Do I need to get a SSL certificate?

  - No, if you are hosting on our domain (store.estoreadvanced.biz). Only if you want to use your own domain do we need to install an SSL certificate for you.

• How do I accept payment from my customers?

  - You have 50+ options to accept payment from your customers, such as PayPal, Google Checkout , and our own secure gateway NTPnow.

• Will I loose my data when I upgrade from the free trial to a paid plan?

  - No. when you upgrade, all of your data (products, orders, customers, etc) will be automatically available in your Live store.

• Are there any contracts to sign?

  - Not at all. And you can cancel at any time.

• Will you help me set up my store?

  - Yes. Our support team is always there to help with any of your set-up needs.

• How is bandwidth/storage calculated over monthly allowance?

  - Bandwidth over your allocated monthly allowance is charged at $4 per GB. Storage space over your monthly allowance is charged at $4 per 100 MB.

• What if I don't fully use the monthly visitor quota?

  - At end of the billing cycle, your quota will get reset to the limit your plan has. It will not accrue to next month’s quota.